Member Technical Support RepresentativeTEKsystems • Missouri City, MO, US
Member Technical Support Representative
TEKsystems • Missouri City, MO, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma / GED required 2+ years of customer service experience 2+ years of troubleshooting or technical background Health insurance experience strongly preferred Experience guiding someone through an insurance benefits portal and how to navigate Start : 11 / 03 Pay : $19.00 / hr Schedule : Monday - Friday 8 : 00am-6 : 00pm Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) Entry level Full-time Information Technology IT Services and IT Consulting
Overview
The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls. Primary duties include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser & phone application). This includes asking questions, gathering information for reporting to internal IT teams, creating clear / detailed documentation, and using common technical knowledge.
Responsibilities
- Provide technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.
- Answer member questions and troubleshoot technical issues related to the Member Portal (web browser and phone application).
- Ask questions, gather information for reporting to internal IT teams, create clear / detailed documentation, and use common technical knowledge.
Qualifications
Position Details
Pay and Benefits
The pay range for this position is $19.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits Available For This Temporary Role May Include
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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