Driver & Identification Service Center Specialist - Waterloo

Driver & Identification Service Center Specialist

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We're looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute towards making our Mission : Making Lives Better Through Transportation and five Core Values : Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful. Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by :

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance / non-issuance eligibility
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Work Conditions : When administering drive tests, you'll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. Hours : Monday through Friday 8 : 00 AM to 4 : 30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed.

As a State of Iowa employee, you will be eligible for the following benefits :

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

Special Requirements : Before Hire : Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks. After Hire : Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

Notice : This position is covered under the REAL ID Act of 2005, 49 U.S.C. 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

You have the freedom to flourish in Iowa Apply now! The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA / EEO) Officer at aa-eeo@iowadot.us. Reasonable accommodation such as interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements : Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :

Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes : Competitive Compensation : Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness : Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning : We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off : Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development : Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP) : We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion : Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career : Ready to elevate your career with the State of Iowa? to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!