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FloSports is hiring : User Experience Researcher in Austin

FloSports is hiring : User Experience Researcher in Austin

MediabistroAustin, TX, United States
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Overview

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. We’re creating the ultimate destination for our sports, and we’re looking for people like you to join us!

This role will be part of a small, dedicated UX Research team. You will have a lot of variety and see a lot of impact across 25 sports, with products for web, mobile, and connected TV. You will investigate a wide range of users using a varied set of methodologies, and conduct research that directly impacts users and products.

Responsibilities

  • Plan and conduct iterative usability tests
  • Contribute to ResearchOps like recruiting and scheduling participants
  • Contribute to the research repository
  • Execute research activities, including interviews, moderated product baselines, unmoderated studies, analysis and tagging of interviews, crafting reports
  • Analyze behavioral analytics data

Knowledge, Skills And Abilities

  • Knowledge of quantitative and qualitative research methods
  • 1-3 years of experience in UX research
  • Excellent presentation skills
  • Bachelor’s degree in relevant field
  • Relevant portfolio
  • Comfort with ambiguity
  • Willingness to travel

    • Bonus Points

  • Master’s degree in relevant field
  • Experience with a research repository system like EnjoyHQ, Dovetail, Condens, Aurelius, etc.
  • Experience with UX research platforms and tools like Maze, dscout, Optimal Workshop, Lookback, UserZoom, etc.
  • Experience with behavioral analytics platforms like Mixpanel, Pendo, Heap, Amplitude, etc.
  • Experience with Figma
  • Awareness of Agile and how to work in an Agile system
  • Experience with both B2C and B2B research studies

    • Our Commitment To Diversity

    FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans. We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

    Our Benefits

  • Recognized three years in a row as a Top Workplace by the Austin-American Statesman
  • Flexibility at work - you can take control of your profession and personal schedule
  • All-hands events hosted annually in Austin, Texas
  • Annual equity awards for all top performers
  • Competitive and comprehensive medical, dental and vision plans
  • Company-paid short-term disability, long-term disability and life insurance
  • Generous 401(K) company match vested immediately
  • Progressive parental leave policies
  • Flexible paid time off
  • Hack-a-thons and a full calendar of team-building and social events
  • Company donation to youth teams and leagues that our employees coach
  • Stocked snack bar, catered lunch and breakfast tacos every week

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • #J-18808-Ljbffr

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    User Experience Researcher • Austin, TX, United States