Volunteer Front Desk Assistant - Sarasota Police Department

City of SarasotaSarasota, FL, US

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Volunteer Front Desk Assistant

The Sarasota Police Department is seeking friendly, dependable volunteers to serve as Front Desk Assistants. In this role, you will be the first point of contact for community members visiting or calling the department. Your support will help create a welcoming environment and ensure visitors are guided to the resources they need.

Essential Functions :

Answer incoming phone calls and direct them to the appropriate department or staff member.
Greet visitors with professionalism and courtesy.
Provide guidance on accessing records, reclaiming property, or other public services.
Assist visitors in filing basic police reports through the crime reporting kiosk.
Maintain a helpful presence at the assigned front desk, balancing both seated and standing duties.
Provides support to assigned department and participates in performing duties tasked by the department.
Participates in departmental planning sessions for both day-to-day activities and special projects.
Works under the general or specific guidelines as to Department policy and practice.
The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in the job description.

Minimum Qualifications :

High School diploma or GED.

Must be at least 18 years of age at the time of application

Strong communication and interpersonal skills

Comfortable using computers and kiosks(training provided)

Professional, friendly demeanor with a commitment to public service.

Job Based Competencies :

Ability to understand and carry out oral and written instructions.

Ability to plan, organize, and implement action with reference to assignments.

Ability to communicate ideas, both verbally and in writing, with clarity and precision.

Ability to maintain accurate and comprehensive records of activities.

Ability to adapt to changing assignments and a varying workload which may be inherent in the orientation to any given science, discipline, or municipal operation.

Ability to effectively participate in such work as may be required.

Ability to develop the skills and knowledge necessary to perform the assigned position, in accordance with the standards set by both the Department Head and the educational institution.

Ability to establish and maintain effective working relationships with fellow employees, superiors, officials of the City, and the general public.

Benefits of Volunteering :

Make a meaningful contribution to your community by supporting the men and women of the Sarasota Police Department.

Gain hands-on experience in a professional law enforcement environment.

Develop valuable customer service and administrative skills.

Be part of a dedicated volunteer team working to improve community-police relations.

Physical Requirements :

This may be sedentary work requiring limited physical effort. Position requires visual acuity for reviewing, checking, preparing, and maintaining written and computer files. Incumbent is required to have sufficient hearing to accurately perceive information at normal spoken word levels. Manual dexterity to operate standard office, data entry, and word processing equipment is required.

Public Contact :

From limited to extensive contact with the public, depending on the assignment and / or the particular duties / orientation assigned at any given time.

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Front Desk Assistant • Sarasota, FL, US