(USA) Outbound Coach (Fulfillment Coach; Complex Store)

Position Summary

Effectively leads and develops teams through teaching, training, and actively listening to associates. Tours the store and provides feedback. Tour to Teach engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams. Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model. Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully. Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience. Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales. Monitors and guarantees the proper functioning of inventory and operational processes. Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met. Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment. Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout Tag-out procedures surrounding automation equipment. Supports Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults, and swapping out equipment components, resolving basic software errors, acting as the main point of contact to address site incidents requiring attention, facilitating escalation of incidents that cannot be resolved at the site. Participates in key communication forums to keep abreast of updates, documenting and communicating back lessons learned and continuous improvement recommendations to Market Fulfillment Center technology vendor. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Sustainability Communicates PSP sustainability values and goals for example energy reduction, waste reduction, sustainable products to Associates throughout the Club area of responsibility, ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Club area of responsibility goal. Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes. Uses sustainability information to promote organizational success while improving social, economic, and environmental practices. Teaches Associates in area of responsibility how to handle and respond to community partners questions and concerns regarding PSP sustainability values, efforts, and goals, including steps to take when they don't know the answer to give. Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals for example reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices. Associate Engagement Ensures Associates understand and participate in the grass roots process year round. Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time. Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues. Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals. Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations. Identifies up and coming and high-performing talent including talent and provides for accelerated development opportunities. Demonstrates awareness and value of teams by creating and maintaining an environment of objectivity, open communication, and respect. Implements and supports strategies and initiatives that build high-performing teams. Actively supports formal goal requirements. Respect the individual : Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform. Respect the individual : Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence. Respect the individual : Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments. Act with Integrity : Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around use creating a sense of belonging eliminating waste participating in local giving. Act with Integrity : Acts in a selfless manner and is consistently humble self-aware honest fair and transparent. Serve Our Customers and Members : Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members : Makes decisions based on data insights and analysis balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence : Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes. Strive for Excellence : Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications

2 years' general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience in managing 24 hour operations is a plus.

Primary Location

3315 S Campbell Ave, Springfield, MO 65807-4914, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.