FOH Team Lead

Job Description

Job Description

Overview

About Puttery

Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience.

Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds.

At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered.

Responsibilities

JOB PURPOSE

The role of a Team Lead is to ensure top-quality hospitality is delivered to our guests as well as to support the team. In addition, all staff is expected to create and maintain an inviting atmosphere for our guests. This atmosphere is created through positivity, support, shared knowledge, and effective communication.

SUPERVISORY RESPONSIBILITIES :

No direct reports. However, this role will assist in supervising the Front of House management team

RESPONSIBILITIES :

• Ensure proper daily operations of the bar including but not limited to product control, guest engagement, health, and hygiene, quality control, etc.
• Establish excellent rapport with Puttery's guests and promote prompt, courteous, efficient guest services
• Organize and supervise shifts
• Assist in daily staff formation, as well as training, and ongoing development
• See that work is carried out in a way that minimizes risks to the health and safety of both employees and guests, as well as ensures compliance with sanitation and safety regulations
• Facilitate communication between guests, bar staff, supervisors, and managers
• Be responsive to all guest requests and concerns
• Maintain safety, health, and environmental policies and procedures
• Perform other duties as requested by management
• Additional projects may be assigned to this position to assist the company leadership on major initiatives, as deemed necessary

Qualifications

QUALIFICATIONS & SKILLS

PHYSICAL REQUIREMENTS

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.