Sales Associate (Hemline Magazine)

Sales Associate

Business Name : Hemline Magazine

Classification : Non-Exempt

This job description is designed to outline the primary duties, qualifications, and job scope for this particular position, but does not limit the employee or Hemline to only the work identified herein. It is our hope and expectation that employees will offer their services, experiences, ideas, and innovation as necessary to ensure the success of our endeavors.

Job Description : Summary :

At Hemline, the Sales Associate is an integral member of the Retail department. This role focuses on enhancing the in-store customer experience through expert product knowledge, maintaining store presentation, and cultivating customer loyalty. Collaborative teamwork with fellow associates ensures a cohesive and efficient environment. Proficiency in Shopify is vital, and all activities are undertaken with guidance from the Store Manager. The Sales Associate embodies Hemline's core values and commitment to customer-centric operations.

Essential Functions & Responsibilities :

• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Demonstrate initiative and a sense of urgency in preparing the selling floor for opening each day.
• Provide exceptional customer service, offering personalized assistance, product knowledge, and resolving inquiries to ensure an unparalleled shopping experience.
• Maintain visual merchandising standards by changing apparel on mannequins in accordance with established merchandising and visual guidelines.
• Educate and inform fellow associates about merchandise standards, contributing to a knowledgeable and high-performing team.
• Cultivate enduring relationships with customers, fostering loyalty and repeat business.
• Set, measure, and exceed customer service objectives, including but not limited to customer retention, churn rate, renewals, and win-backs.
• Go the extra mile to ensure customer satisfaction and happiness, embodying a customer-centric ethos.
• Inspire customers with an aspirational approach, reflecting our brand culture and values.
• Organize and maintain inventory on the sales floor, ensuring the store's cleanliness, presentation, and aesthetic appeal throughout the day, with heightened attention before store closing.

Competencies :

Required Education and Experience :

Additional Eligibility Qualifications :

Supervisory Responsibilities

Work Environment :

Physical Demands :

Work Hours :

Disclaimer :

Hemline is an Equal Opportunity Employer :

At Hemline, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and / or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. Hemline expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here.

Improper interference with the ability of Hemline employees to perform their expected job duties is absolutely not tolerated.

Hemline complies with applicable state and local laws governing non-discrimination in employment in every location in which Hemline has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Hemline :

Hemline was established in New Orleans in 1994 with two simple missions : to provide high-quality, unique merchandise to the fashion-forward woman and to create long-lasting customer relationships rooted in the trusted Hemline name and reputation. Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping experience by curating on-trend women's clothing, shoes and accessories that help women feel and look their absolute best.

About Hemline :

Hemline was established in New Orleans in 1994 with two simple missions : to provide high-quality, unique merchandise to the fashion-forward woman and to create long-lasting customer relationships rooted in the trusted Hemline name and reputation. Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping experience by curating on-trend women's clothing, shoes and accessories that help women feel and look their absolute best.

About Hemline :

Hemline was established in New Orleans in 1994 with two simple missions : to provide high-quality, unique merchandise to the fashion-forward woman and to create long-lasting customer relationships rooted in the trusted Hemline name and reputation. Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping experience by curating on-trend women's clothing, shoes and accessories that help women feel and look their absolute best.