Catering & Conference Service Manager - Graduate Auburn

SchulteAuburn, AL, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Conference Services Manager

Schulte Companies is seeking a dynamic, service-oriented Conference Services Manager to join our Graduate by Hilton Auburn team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to :

Work Today, Get Paid Today, with Daily Pay!
Free Telemedicine and Virtual Mental Health Care Access for All Associates Starting Day One!
Multiple Health Insurance and Life Insurance Options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on Event Tickets, Electronics, Gym Memberships + More!

Our Company : Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards

Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel

Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space

Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event

Sign contractual agreements and keep records of all communications in writing

Meet with the heads of other departments in the hotel to coordinate any planned events

Monitor events and address unexpected problems as they arise to make sure that the functions go as planned

Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed

Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)

Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty

Perform any other job-related duties as assigned

Education and Experience

Minimum of High School education, post-high school education preferred

Minimum of 3 years in progressive hotel sales with leadership responsibilities

Knowledge, Skills and Abilities

Strong analytical skills relative to impact on hotel revenues

Ability to communicate effectively verbally and in writing

Strong understanding of revenue management principles

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Must have flexible work hours that may include evenings, weekends, and holidays

Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications

Proven call quality scores

Must have the ability to provide constructive feedback and coach agents on proper selling techniques as required

Must have effective listening skills

Must be able to clearly communicate ideas and information using both verbal and written channels

Analytical approach to problem solving

Ability to manage time well and be flexible

Ability to work nights, overnights, and weekends

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Companies is an Equal Opportunity Employer.

serp_jobs.job_alerts.create_a_job

Catering Manager • Auburn, AL, US

Job_description.internal_linking.related_jobs

serp_jobs.job_card.promoted
serp_jobs.job_card.new