Jewelry Sales Consultant

Overview

Jewelry Consultant - Alpharetta, GA. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms : in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Alpharetta showroom location, opening at The Avalon.

What you'll do

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Open and / or close the showroom and waiting area, and enforce policies to ensure a safe and pleasant experience for all guests.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

What We Offer

How to Apply & What to Expect

Send us a resume and cover letter explaining your interest in joining our mission and team, including a sentence about your favorite shape of diamond. You will receive an acknowledgment email and an update within a week. If selected for an interview, the process includes a phone screen, an online exercise, and a video interview with a leader.

More About Us

Brilliant Earth is committed to a transparent, sustainable, compassionate, and inclusive jewelry industry. We value diversity and provide an equal opportunity workplace. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.

Equal Employment Opportunity statement : We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities and all other employment laws. We celebrate diverse perspectives and strive for a harassment- and discrimination-free environment.

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