Talent.com
SketchUp Technical Support
SketchUp Technical SupportBCforward • Westminster, CO, US
serp_jobs.error_messages.no_longer_accepting
SketchUp Technical Support

SketchUp Technical Support

BCforward • Westminster, CO, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Position Description : SketchUp Technical Support

Top skills :

  • Customer support
  • Time management
  • Excellent communication skills

looking for someone with SaaS support experience SketchUp, AutoCad, or Design experience

Duties :

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer's technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication.
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps.
  • Document cases for customer requests from all channels : phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp :
  • Billing and invoicing
  • Account Authorization
  • Entitlement management
  • Download and installation
  • SketchUp Extensions
  • Crash identification
  • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.
  • Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

    • Skills :

  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high quality and time sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in office meetings
    • serp_jobs.job_alerts.create_a_job

    Technical Support • Westminster, CO, US

    Job_description.internal_linking.related_jobs
    Manager, Technical Product Support

    Manager, Technical Product Support

    Gogo • Broomfield, CO, US
    serp_jobs.job_card.full_time
    Manager, Technical Product Support.The Gogo Manager, Technical Product Support oversees and inspires a global team of Technical Customer Support Technicians to ensure that efficient, timely and hig...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Specialist - HYBRID

    Technical Support Specialist - HYBRID

    Motorola Solutions • Westminster, CO, US
    serp_jobs.job_card.full_time
    At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Subsurface Utility Engineering (SUE) CAD Designer - Q3C CO

    Subsurface Utility Engineering (SUE) CAD Designer - Q3C CO

    Primoris Services • Commerce City, CO, US
    serp_jobs.job_card.full_time
    Q3 Contracting, ARB, Primoris Distribution Services.Over this time, we have maintained numerous customer relationships spanning more than two decades. Providing a safe environment, quality workmansh...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Associate Technical Support

    Associate Technical Support

    VirtualVocations • Boulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Technical Support (TSE).Key Responsibilities Provide exceptional customer service and resolve customer concerns in a timely manner Document interactions and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocations • Lakewood, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Agent.Key Responsibilities Collaborate with business units and technical teams to clarify requests and track task progress Monitor system performance...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Programming Operations Support

    Programming Operations Support

    VirtualVocations • Boulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Programming Operations Support professional.Key Responsibilities Proofread copy and listen to voice-over audio for accuracy Utilize audio editing software to create vo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Technical Support Lead

    Technical Support Lead

    Suite Studios • Boulder, CO, US
    serp_jobs.job_card.full_time
    We are a small, fast-moving team with the mission to solve the biggest challenges facing the media and entertainment industry. Suite enables teams to effortlessly store, share, and edit media files,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    FusionAuth • Denver, CO, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Technical Support Engineer Location : Denver, CO (Hybrid) About FusionAuth FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headqu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Technical Support Engineer

    Technical Support Engineer

    Vestas • Windsor, CO, US
    serp_jobs.job_card.full_time
    At Vestas, we're committed to transforming the global energy landscape through sustainable solutions.As the world's largest wind turbine manufacturer, we've installed over 177 GW of wind power acro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    UI Technical Architect - Onsite - Denver, CO Job at ZipRecruiter in Denver

    UI Technical Architect - Onsite - Denver, CO Job at ZipRecruiter in Denver

    Mediabistro • Denver, CO, United States
    serp_jobs.job_card.full_time
    We currently have a career opportunity for an onsite role for.This is a fully onsite role in Denver.The UI Technical Architect provides technology direction, ensures project implementation complian...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Part-Time : Embedded Tutor I, Graphic Design & Rich Media

    Part-Time : Embedded Tutor I, Graphic Design & Rich Media

    InsideHigherEd • Evans, Colorado, United States
    serp_jobs.job_card.full_time +1
    Are you a current Aims Employee, Temporary Worker?.If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field locate...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Federal Customer Support Engineer

    Federal Customer Support Engineer

    VirtualVocations • Denver, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Customer Support

    Technical Customer Support

    Akkodis • Westminster, CO, US
    serp_jobs.job_card.full_time
    The rate may be negotiable based on experience, education, geographic location, and other factors.Technical Customer Support job responsibilities include : . Deliver empathetic and professional custom...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    API Technical Support Analyst

    API Technical Support Analyst

    VirtualVocations • Boulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for an API Technical Support Analyst to assist customers with implementing APIs and create technical documentation. Key Responsibilities Create sample applications and publish...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Customer Support(Fully Remote)

    Technical Customer Support(Fully Remote)

    Nesco Resource • Westminster, CO, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We are seeking a detail-oriented and empathetic Customer Support Specialist to provide high-quality technical and account support for SketchUp users. This role involves managing customer interaction...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Engineer II

    Technical Support Engineer II

    VirtualVocations • Arvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer II - German Speaking.Key Responsibilities Provide technical support for the Intelligent Agreement Management (IAM) and associated services R...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocations • Aurora, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.Key Responsibilities Provide self-directed support and resolution for technic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    K-12 Software Support Specialist

    K-12 Software Support Specialist

    VirtualVocations • Boulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a K-12 Student Software Support Representative.Key Responsibilities : Learn and support CIC's student management software products Resolve an average of 10-15 support cal...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Engine Programmer

    Senior Engine Programmer

    VirtualVocations • Boulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Engine Programmer to work on Cyberpunk 2.Key Responsibilities Maintain and optimize streaming systems for performance Create tools and data pipelines to support...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Best of The Web, Inc. is hiring : Designer Support in Denver

    Best of The Web, Inc. is hiring : Designer Support in Denver

    Mediabistro • Denver, CO, United States
    serp_jobs.job_card.full_time
    Overview Designer Support is dedicated to providing specialized interior design bookkeeping and accounting services tailored for interior designers. Established in 1991, we have been pioneers in int...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days