Product Support Specialist

A company is looking for a Product Support Specialist to provide technical support and ensure system integrity for their SaaS platforms.

Key Responsibilities

Deliver high-quality technical support and resolve application issues for users

Collaborate with Product, Engineering, and QA teams to enhance product stability and client satisfaction

Support special projects and recommend improvements to workflows and tools

Required Qualifications

Bachelor's degree or equivalent practical experience

5+ years of experience in technical product or application support, with a focus on SaaS environments

Proven ability to investigate and document complex software issues

Working knowledge of API functionality and tools

Experience with ticketing and monitoring tools like Zendesk or Jira