Call Center CSR

Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call 818-703-8818 for immediate consideration.

Answering inbound calls from customers

Listening attentively to customer concerns and questions

Providing accurate information about products and services

Resolving customer issues and complaints effectively

Processing orders, returns, or other transactions as needed

Upselling or cross-selling products based on customer needs

Maintaining detailed customer records within the CRM system

Identifying and escalating complex issues to supervisors

Following established call center procedures and scripts

Adhering to quality standards and performance metrics