Senior Dialer Administrator

Immediate Opening | $85,000–$110,000 / yr | Full Benefits | On-Site in Fort Lauderdale

Are you a Five9 expert ready to take ownership of a mission-critical role? Coastal Debt Resolve is urgently hiring a Senior Dialer Administrator to join our fast-growing team in Fort Lauderdale. This is a high-impact position with competitive pay, full benefits, and the opportunity to work with a company committed to ethical practices, operational excellence, and client success. If you’re highly skilled in contact center technology and thrive in a dynamic environment, we want to hear from you— apply today and make an immediate difference.

Qualifications :

• 5+ years of experience administering Five9 or a comparable contact center platform.
• Strong understanding of predictive, power, and preview dialing modes.
• Familiarity with contact center KPIs, reporting metrics, and campaign performance analysis.
• Experience integrating Five9 with CRM systems (Salesforce, Zendesk, etc.) is preferred.
• Basic knowledge of scripting, APIs, or SQL is a plus.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to multitask and manage shifting priorities in a fast-paced environment.

Preferred Skills :

Are you looking for an opportunity to work for a Company that has an unwavering commitment to excellence, transparency, and ethical business practices? Be a part of a team that focuses on providing personalized business debt relief and empowering businesses to regain financial stability. Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service and maintaining the trust and confidence of our clients. Our Company has earned a reputation for excellence and trustworthiness in the financial services industry. We are BSI ISO 9001 : 2015 certified and are BBB accredited, attaining an A+ rating.

Responsibilities :