•Technology Support Analyst

Title- Technology Support Analyst

Team- IT Mission Support

Work Type- Onsite

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff.

Job Duties

• Responds to technical support tickets.
• Discusses directly with the customer to determine the nature of the technical issue.
• Identifies the nature of the hardware, software, or networking issue.
• Provides the customer with resolution choices.
• Installs new hardware systems, software upgrades or networking cables.
• Addresses any software or hardware issues.
• Provides minor technical or operational training.
• Completes IT support logs.
• Performs various duties as needed to successfully fulfill the function of the position.
• Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
• Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.

Do these things interest you?

Required Education

Bachelor's Degree.

Will accept 48 months of related experience in lieu of the Bachelor's Degree.

Skills

Certifications

None

Advertised Physical Requirements

Department Preferences

Supervision

None

Special Instructions

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https : / / hr.ou.edu / Policies-Handbooks / TB-Testing.

Why You Belong at the University of Oklahoma

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity / expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, and procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

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