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Support Technician V

Support Technician V

VirtualVocationsCleveland, Ohio, United States
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A company is looking for a Support Tech V.

Key Responsibilities

Collaborate with Product Management to ensure Customer Service is represented in product planning

Manage escalations and oversee department readiness for product releases

Create training content and assist with product testing and special projects

Required Qualifications

Typically 6 or more years of related experience

Bachelor's Degree or global equivalent in a related discipline

Advanced knowledge of relevant software and troubleshooting skills

Basic understanding of industry practices and project management skills

Experience with Microsoft Office programs as related to supported software

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Support Technician • Cleveland, Ohio, United States

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