Service Level Agreements Administrator I

Job Description

Job Description

POSITION OVERVIEW :

This role is responsible for the creation, processing, and renewal tracking of SSA and SaaS agreements. Duties include coordination with internal teams and external vendors, margin application, system documentation, lifecycle management of agreements and Program reporting.

SPECIFIC ACCOUNTABILITES Include, but not limited to :

• Coordinate the intake and setup of new service agreements, ensuring all required details are captured and validated.
• Prepare internal agreement drafts, apply pricing and margin structures, and manage internal review and approval workflows.
• Upload finalized agreements and maintain contract records.
• Set up billing schedules and invoice instructions in alignment with contract terms.
• Track agreement timelines and manage proactive renewal processes on a 30-, 60-, and 90-day basis
• Communicate renewal needs with internal teams and coordinate quote updates or agreement changes.
• Collaborate with Sales, Operations, AP, and Purchasing to ensure smooth execution of all agreement-related activities including proactive tracking, review and approval of associated supplier invoices.
• Provide regular reporting on agreement status, expirations, and renewals.
• Ensure data integrity and compliance across all agreement documentation and workflows.

GENERAL ACCOUNTABILITIES :

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

DEMONSTRATED PROFESSIONAL COMPETENCIES :

PHYSICAL DEMANDS : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

WORKING CONDITIONS : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate

Compensation : $49,600 - $71,500 DOE

Company Info :

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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