Analyst, IS Support - Individual Contributor

Job Description

Job Description

Comment :

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

Maintains passwords, data integrity and file system security for the desktop environment.

Communicates highly technical information to both technical and nontechnical personnel.

Recommends hardware and software solutions, including new acquisitions and upgrades.

May participate in development of information technology and infrastructure projects.

May conduct training programs designed to educate an organizations computer user about basic and specialized applications.

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.

Roles typically require a university degree or an extensive amount of practical knowledge gained through experience.

Job requires an understanding and application of procedures and concepts of own discipline.

The job requires the ability to make judgements based on practice and previous experience.

This job typically requires a degree or equivalent and no experience.

Additional Job Details :

Job Description for Data Support Analyst Smart ERP Support Modifies, adapts and implements short- and long-term solutions to information technology (IT) needs through new and existing applications, systems architecture, network systems and applications infrastructure.

Involves data clean up in ERP Material Master attributes and correction and maintenance of attributes and other information.

Reviews systems requirements and business processes, codes, tests, debugs and implements software solutions.

This is an individual contributor role that requires the use of judgment in applying expertise and is expected to work independently with minimal supervision.

Job requires an understanding and application of procedures and concepts of own discipline.

The job requires the ability to make judgements based on practice and previous experience.

General Summary :

Under the specific direction of a senior analyst, supervisor or manager; create, update, and maintain product master data systems to support regulatory registration, attribute updates and approval and order to cash process.

This will also entail administering Device Master Record (DMR), Change Orders and quality records in accordance with corporate documentation procedures and FDA Good Manufacturing Practices (GMP).

Primary Responsibilities :

As a Data Support Analyst you will interact with cross functional teams that collaborate on development, review and release of products and make decisions based on quality system regulations and requirements. As a member of this team, you will, under minimal supervision, interact and collaborate with different groups impacted by Material Master data.

You will execute small process and technology projects to add / correct / update / maintain required attributes for production, regulatory (UDI, ACE, PMA, MDD etc.), and to product master data tables to support Order to Cash process.

You will update material master attributes across the systems manually or through an IT production data request.

You will run validations, pre and post, for data loads and support data cleansing efforts

You will analyze data for accuracy once corrected in the systems.

You will review engineering documentation and parts in the PLM and ERP

You may run test protocols for IT projects related to product master data

You may update procedures related to Material Master or other support documentation.

Potentially provide back up to the configuration analyst by maintaining a working knowledge of the configurator and change validation.

This Includes :

o Maintain accurate variant configurator logic for item master, product structure and questionnaire for existing configured products o Generate accurate and consistent BOM structure while updating the variant configurator logic and rules to support international operations o Generate supporting data (routings, UPNs, regulatory item master attributes for UDI, ACE, PMA, MDD, IEC) to ensure that configured products are both realized in Production and processed effectively in the broader Order to Cash process.

Basic Qualifications :

Bachelors Degree is required

Preferred / Desired Qualifications :

Bachelors Degree in Supply Chain, Manufacturing Systems, or Information Management is preferred

1-2 years of related experience in a business environment

Computer training including use of the internet

Intermediate to advanced knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access)

Experience implementing business and IT processes to support Master Data

Lean process development