Sr. UX Designer

Overview

Placement Type : Temporary

Salary : $60-70 Hourly

DOE

Start Date : Project Overview

We are seeking two highly skilled and motivated Senior Product Designers to join the ServiceNow University team for a focused, fast-paced engagement. You will be instrumental in developing three critical, new user experiences tied to major product milestones (Sales Kickoff and Knowledge). This is a unique opportunity to work on cutting-edge features that directly leverage agentic AI to transform our customer education and credentialing platforms.

Key Responsibilities

• Full-Stack Design Execution : Take ownership of the design process from ideation through high-fidelity UI. This includes conducting wireframing, user flows, interaction design (UX), and detailed visual design (UI).
• AI Feature Design : Focus on integrating agentic AI into learning experiences, specifically designing the functionality and interface for features like the My Learning Guide chat companion.
• Strategic Alignment : Work closely with the core ServiceNow University design team to ensure new experiences are seamless, adhere to the established ServiceNow Design System, and align with the overall platform strategy.
• Research Integration : Rapidly consume and interpret user research findings and data to inform design decisions, ensuring solutions are user-centric and address known pain points.
• Deliverable Ownership : Produce polished, presentation-ready design artifacts for key stakeholders and collaborate with engineering for implementation readiness.

Core Projects

You will be focused on designing the next generation of experiences for ServiceNow University, including :

Required Qualifications and Skills

Engagement Details

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