Maryland Licensed Lead Customer Service RepVirtualVocations • Huntington Beach, California, United States
Maryland Licensed Lead Customer Service Rep
VirtualVocations • Huntington Beach, California, United States
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- serp_jobs.job_card.full_time
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A company is looking for a Lead Customer Service Representative.
Key Responsibilities
Monitor customer service department queue management to ensure compliance with service level agreements
Train and mentor team members, providing feedback on performance and identifying development needs
Assist team members in resolving inquiries and serve as a subject matter expert on departmental guidelines
Required Qualifications
Associates degree and / or 4-5 years of experience in customer service
Knowledge of general computer software (Excel and MS Word)
Proven ability to work well individually and in a team
Ability to prioritize and organize multiple tasks
One year of people leadership experience preferred
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Customer Service Rep • Huntington Beach, California, United States
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