Member Services Representative - CVEC, Palmyra Office

Central Virginia Electric Cooperative is seeking a dynamic, team-oriented individual to deliver exceptional customer service consistently with strong transactional accuracy. This individual is responsible for communicating in a professional, courteous and respectful manner with CVEC members regarding a variety of topics via various means of communication while adhering to established workflows and procedures.  Member interactions include, but are not limited to initiating new service requests, terminating service, processing service orders, answering billing inquiries, accepting payments, educating members regarding energy consumption and energy efficiency.  Member communications are primarily via inbound and outbound calls but can also include in-person and email inquiries. This position will work in the Palmyra facility with the possibility of intermittent travel to other CVEC division offices for coverage. This is a 40 hour / week position M-F; with working hours which may vary between 7 : 00 a.m. and 6 : 00 p.m.

Essential MSR Duties and Responsibilities :

• Effectively respond to member inquiries by phone, in-person or email following established workflows and procedures
• Maintain defined phone performance metrics with phone availability and call answered volume to achieve department goals and objectives
• Execute with positive call quality standards consistently

Represent CVEC with a courteous and respectful manner

Perform required actions to process service requests using established procedures and ensure that service requests are initiated, completed and all billing and informational systems are maintained

Required Qualifications :

Desired Qualifications :

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hourly Pay Rate : $22- $25 / hour depending on experience

CVEC offers a comprehensive benefits package which includes : Health / Dental / Vision Insurance, Life / Disability Insurances, Elective / Non-Elective 401k Retirement Plan; and Generous Annual Paid Time Off.

Only qualified electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to : and your request will be forwarded to the appropriate person.

CVEC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CVEC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications. CVEC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity (including gender expression), national origin, age, marital status, genetic information, pregnancy, disability, family, military or veteran status, or any other status protected by state or federal law.

Equal Opportunity Employer / Affirmative Action Employer : Disability / Veteran

CVEC reserves the right to alter, change, modify, and / or terminate this job posting at any time without notice, or obligation, to any party.

Must be able to pass background check. We also conduct pre-employment drug testing. Any offer will be based on the results of background and drug testing.

Job Posted by ApplicantPro