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Field Service Engineer
Field Service EngineerTRUMPF North America • Plymouth, MI, US
Field Service Engineer

Field Service Engineer

TRUMPF North America • Plymouth, MI, US
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TRUMPF North America is seeking a Field Service Engineer to join their team. As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, they are looking for forward thinkers with unconventional ideas and drive.

The company culture values collaboration and mutual trust, creating the ideal framework for trying new things and questioning the status quo. TRUMPF inspires people to develop and produce things that are currently unimaginable, whether it be lasers, machine tools, EUV, or electronics.

Responsibilities

  • Support TRUMPF customers in North America as part of the technical service group.
  • Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
  • Participate in training lasting approximately 5-6 months, with ongoing training on existing and new products.
  • Complete basic retrofits, software installations, and customer training.
  • Complete paperwork on time with high quality.
  • Work independently to resolve technical problems and maintain good relationships with customers.
  • Provide on-call 24 / 7 telephone support as required, as part of rotating on-call support.
  • Adhere to all company guidelines.

Travel

  • 100% travel both domestically and internationally as required.
  • Must maintain a valid driver's license.
  • Ability to obtain a passport and rent an automobile.
  • Overnights required.
  • Physical Requirements

  • Heavy lifting, climbing, pushing, and / or pulling objects that can exceed 70 lbs.
  • Able to work in extreme conditions, including hot, cold, or dirty environments.
  • Education and Experience

  • Two-year technical degree in engineering or a related field preferred, or a combination of training and work experience.
  • 2 or more years of experience in technical service, field service, repair, or customer service required.
  • Strong electrical and computer systems experience and high-level diagnostic skills.
  • Previous experience with robotics, lasers, automation systems, or mechatronics required.
  • Experience with TRUMPF equipment considered advantageous.
  • Previous experience with hand tools and measurement tools required.
  • Must have strong problem-solving and excellent organization skills.
  • Ability to conduct root cause analysis, document findings, and explain to both external and internal customers.
  • Excellent verbal and written communication skills.
  • Software : Microsoft Office, Word, Outlook, Excel, and PowerPoint.
  • TRUMPF Inc. is an equal opportunities employer and welcomes applications from all qualified candidates. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.

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