Care Navigator - Arizona

Job Description

Job Description

MindGlow Health

Arizona Care Navigator - Remote

About MindGlow Health

MindGlow Health is an online behavioral healthcare company providing virtual therapy, psychiatric care, and medication management services to those seeking to improve their mental wellness. Our mission is to help people feel better and live fuller lives through improved mental health. To get there, we need exceptionally talented, high performers who share our passion to help others and who want to make an impact in the mental health landscape.

While we are a startup, our company was built on the foundation of a well-established behavioral health organization, where thousands of people nationwide have sought mental healthcare. Drawing on that vibrant legacy of nearly 25 years, we are leveraging that expertise through a telehealth platform to make mental health care more accessible and inspiring hope and healing in everyone we serve.

About the Role

We are seeking a compassionate, detail-oriented Care Navigator to join our growing team. This is a full-time, exempt, remote role, with standard Pacific Time hours (10am-6pm), Monday-Friday, with occasional Saturday support required for client onboarding or urgent issues.

As a Care Navigator, you will be the first point of contact for both clients and providers, ensuring a seamless, supportive experience across every interaction. You will help people access and navigate their mental health care, advocate for their needs, and provide empathetic support while juggling multiple tasks. Tech-savviness and comfort with EHR and CRM systems are important. This is a remote role, ideal for someone energized by working in a dynamic, mission-driven environment.

What You'll Do

• Act as the first point of contact for clients and providers via email, text, chat, and phone.
• Provide empathetic communication to clients, ensuring they feel heard and supported.
• Conduct proactive outreach to welcome new clients, confirm appointments and assist with documentation.
• Verify insurance coverage and benefits, obtain necessary authorizations, and communicate coverage details to clients and providers.
• Support providers through onboarding, training, and ongoing care delivery.
• Resolve questions directly when possible, escalating complex issues appropriately.
• Maintain accurate records of all interactions and client forms.
• Collaborate with clinical and operations teams to coordinate care and strengthen communication.
• Provide non-clinical support only, escalating all clinical or urgent concerns to licensed providers or designated teams.
• Candidates must have a secure, private home workspace with reliable high-speed internet, consistent with HIPAA requirements for handling sensitive health information.

What Success Looks Like

The Experience, Traits and Skills You'll Have

Benefits

At MindGlow Health, we are committed to fostering an inclusive and diverse workplace and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment extends to every aspect of the employment relationship, including recruitment, hiring, promotions, training, and conditions of employment.