Office Supervisor - TMS and Esketamine Clinic
University of Colorado Anschutz Medical Campus
Department : Community Practice
Job Title : Office Supervisor - TMS and Esketamine Clinic, Department of Psychiatry
Position # : 00840081 Requisition # : 37714
Job Summary :
The Department of Psychiatry has an opening for a full-time (1.0 FTE) Office Supervisor for the Esketamine and Transcranial Magnetic Stimulation (TMS) Clinics. The Esketamine and TMS Clinics are unique and exciting services within the Department of Psychiatry's Helen and Arthur E. Johnson Depression Center that fall under the category of interventional psychiatry. Drugs (Esketamine) and brain stimulation devices (TMS) are used on-site to treat psychiatric disorders according to evidence-based guidelines.
The Office Supervisor coordinates activities with the Practice Manager to ensure efficient, cost-effective business operations of the practice on a day-to-day basis by performing a variety of tasks. This position collaborates with the Practice Manager and physicians to facilitate exceptional customer service. The Office Supervisor collaborates with the Practice Manager to plan, organize, communicate, coordinate, administer, teach, and evaluate staff in their service to patients. The Office Supervisor contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team, and carries out all leadership responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).
Key Responsibilities :
Daily Operations (55%)
- Collaborates with the Medical Directors and Practice Manager to coordinate the day-to-day activities of the Esketamine and TMS Clinics.
- Successfully monitors Esketamine patients from the referral process to the prior authorization process to the REMS registration process to scheduling, in collaboration with patient care techs.
- Regularly monitor accessibility and efficiency of scheduling, registration, check-in / out, billing, referral; works with Clinical RN and Practice Manager to adjust processes accordingly.
Business / Financial (20%)
Maintains a working knowledge of accepted payer plans, including governmental and grant programs. Serves as an expert in this area with all staff, supervisors, Practice Manager, and physicians.Collaborates with the Practice Manager by effectively assessing and communicating nonclinical staffing needs, supplies, and equipment. Monitors inventory and supply utilization. Assists the Practice Manager in the ordering processes of clerical supplies and standard office equipment.Assists Practice Manager with the determination and justification needs for systems equipment and supply purchases.Leadership & Professionalism (5%)
Responsible for the orientation process of new staff hires and assists in the ongoing training and development of all staff to maintain required competencies.Collaborates with the Practice Manager to complete the evaluation process and initiate, coordinate, and monitor performance improvement plans of clinical and nonclinical staff.Works as a leader in all clinical and nonclinical areas. Works as a team member. Fills in for staff as necessary and as able / within scope.Communication (5%)
Utilizes effective communication systems to ensure the flow of patient services and continuity of care.Maintains open lines of communication with all staff, supervisors, Practice Manager, and physicians.Communicates performance expectations to staff and holds staff accountable to respective job roles and responsibilities.Quality Improvement (5%)
Ensures compliance with all regulatory agencies (REMS, CDPHE, CMS, OSHA, etc.)Assists in the development of a Quality Improvement (QI) plan for the practice.Completes all QI audits and ensures that audits are turned in on time.Safety Operations (5%)
Ensures the safe operations of the practice, including equipment operation and maintenance.Assists Clinic Director in ensuring preventative maintenance is scheduled and performed for all equipment.Ensures that all policy / procedures, REMS, OSHA, HIPAA, and other appropriate regulatory agency programs are strictly adhered to in the practice by all nonclinical staff.Direct Patient Interactions (5%)
Participates in expediting patient care as necessary.Covering for staff who are out of the office as needed, directly caring for patients.Promptly addresses patient complaints and other patient-related issues. Responsible for on-site and immediate service recovery.Work Location : Onsite this role is expected to work onsite and is located in the Department of Psychiatry in Aurora, Colorado.
Why Join Us :
Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include but are not limited to : Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!
The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including :
Medical : Multiple plan optionsDental : Multiple plan optionsAdditional Insurance : Disability, Life, VisionRetirement 401(a) Plan : Employer contributes 10% of your gross payPaid Time Off : Accruals over the yearVacation Days : 22 / year (maximum accrual 352 hours)Sick Days : 15 / year (unlimited maximum accrual)Holiday Days : 10 / yearTuition Benefit : Employees have access to this benefit on all CU campusesECO Pass : Reduced-rate RTD Bus and light rail serviceThere are many additional perks & programs with the CU Advantage.
Qualifications :
Minimum Qualifications :
Bachelor's degree in a related field.2+ years of medical office experience.1+ years of lead or charge experience in a complex environment.Substitution : A combination of education and related technical / military / paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.Preferred Qualifications :
3+ years of clinic experience in area of specialty.Ambulatory quality improvement (QI) experience.Experience in the use of registry data and quality systems.Bilingual, Spanish-speaking.Epic Cadence schedule building experience.Conditions of Employment :
Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification.Must be able to work in person.Knowledge, Skills, and Abilities :