Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Order Management : Receive and process customer orders, either directly from customers or through sales representatives.
• Material Purchasing : Ensure timely placement of orders for materials and supplies needed for production.
• Billing and Documentation : Process billing and maintain accurate customer records.
• Customer Support : Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
• Data Management : Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
• Sales Support : Assist the sales team in managing customer relations and driving supplemental sales where applicable.
• Inventory Management : Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum / maximum stock levels, and analyze monthly usage and restocking needs.
• Communication : Send order confirmations and other relevant updates to customers via fax or email.
• Compliance : Adhere to company policies and procedures at all times.
• Other Duties : Complete additional tasks as assigned by management.

Qualifications

Physical Demands

Work Environment

Performance Metrics