Senior Implementations Analyst

Implementation Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you'll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focus on keeping the customer and colleagues at heart of all we do.

The Implementations Team supports CVS Caremark, the nation's leading pharmacy benefit manager (PBM). Implementations Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist existing clients with adding new lines of business and implementing plan changes. Given the complexities of today's PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementations Managers coordinate with over 20 functional areas to track progress and ensure seamless execution.

Key Responsibilities :

• Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
• Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
• Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.

Position Summary :

The Implementation Manager is a client-facing role, responsible for onboarding new and / or existing clients joining CVS Caremark and / or strategic products. As an Implementation Manager you have end-to-end accountability for the overall implementation project. This role will be an external client facing role. In the client facing role, responsibilities include establishment and management of client relationships during the onboarding process. Additional responsibilities include development and management of overall project plans to drive project teams to specific milestones, risk assessment and mitigation, and effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes. At the Sr. Analyst level you are expected to drive your Implementations independently leveraging a curious tenacious mindset to think critically in order to deliver high quality outcomes.

Required Qualifications :

Future travel to client meetings or onsite training may be required 10-25% depending on specific role

Preferred Qualifications :

Education :

Candidates required to work in Hybrid Model and expected to go onsite for onboarding and team meetings. Preference for candidates to reside in HUB locations, Scottsdale, AZ Irving, TX Northbrook, IL

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is : $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include : Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.