Talent.com
serp_jobs.error_messages.no_longer_accepting
Restaurant General Manager (Latrobe)

Restaurant General Manager (Latrobe)

Taco BellLatrobe, PA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Job Details

Job Location : 040034 - WP Latrobe - Latrobe, PA

Position Type : Restaurant General Manager

Salary Range : Undisclosed

Description

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include :

Driving excellence in customer service

Maintaining company standards in product and facility specifications

Supervising food handling procedures and operational processes

Exercising financial control to meet the restaurant profit margin targets

Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction / Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.

Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.

Tracks, analyzes and resolves sources of customer complaints.

Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.

Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.

Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.

Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.

Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards

Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.

Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including :

Personal accountability for crew hiring decisions

Learning Zone planning and execution

Performance management

Compensation

Employee relations issues up to and including termination

Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.

Develops and monitors staffing plans and directs crew sourcing activities.

Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan

Margin improvement over previous year sales growth

Weekly / Period restaurant performance in sales, labor, ICOS and controllables

PRC results and OSAT scores

Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling / food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment / Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

serp_jobs.job_alerts.create_a_job

Restaurant General Manager • Latrobe, PA, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Restaurant Manager

Restaurant Manager

LongHorn SteakhouseTarentum, PA, US
serp_jobs.job_card.full_time
For this position, pay will be variable by location - See additional job details and benefits below.Legendary leadership certifies that our food, service, people and atmosphere are the best.Our Res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant General Manager

Restaurant General Manager

Taco BellLatrobe, PA, US
serp_jobs.job_card.full_time
Job Location : WP Latrobe - Latrobe, PA.Position Type : Restaurant General Manager.Description : Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Ho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
General Manager Premium Services & Concessions IUP Dining / Kovalchik Convention & Athletic

General Manager Premium Services & Concessions IUP Dining / Kovalchik Convention & Athletic

AramarkIndiana, PA, United States
serp_jobs.job_card.full_time
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
General Manager

General Manager

Dunkin'Youngwood, PA, US
serp_jobs.job_card.full_time
Restaurant General Manager Opportunity.Heartland Restaurant Group, a franchisee of Dunkin', is now hiring Restaurant General Managers to join our growing team! Total compensation potential is $65K-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Restaurant General Manager

Restaurant General Manager

Carrols CorporationNatrona Heights, Pennsylvania, United States, 15065
serp_jobs.job_card.full_time
Carrols Corporation is one of the largest restaurant companies in the U.Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth.Carrols operat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Restaurant General Manager

Restaurant General Manager

Long John SilversPittsburgh, Pennsylvania, United States, 15235
serp_jobs.job_card.full_time
The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
General Manager

General Manager

M and J ManagementMount Pleasant, Pennsylvania, United States, 15666
serp_jobs.job_card.full_time
The General Manager is responsible for executing all aspects of restaurant operations.Developing, training, and supervising a management team that includes assistant managers and swing managers.Dem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
General Manager

General Manager

Long John SilversJohnstown, PA, US
serp_jobs.job_card.full_time
For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 600 locations, we're proud to be the world's favor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
General Manager

General Manager

Pizza HutNatrona Heights, PA, US
serp_jobs.job_card.full_time
FREEPORT RD, Natrona Heights, PA.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.If you're...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
General Manager

General Manager

BFS CompaniesYoungwood, Pennsylvania, United States, 15697
serp_jobs.job_card.full_time
The Restaurant Manager has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
General Manager

General Manager

Five GuysMonroeville, PA, US
serp_jobs.job_card.full_time
It's the calling of our Restaurant General Managers to naturally be REAL in how they operate their restaurant.You know who you are - a natural leader and you love putting together a winning team.Yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
GENERAL MANAGER

GENERAL MANAGER

BFSConnellsville, PA, US
serp_jobs.job_card.full_time
The Restaurant Manager has overall responsibility for managing daily operations of a single restaurant ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (i.The RM ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
General Manager

General Manager

Arby'sSarver, PA, US
serp_jobs.job_card.full_time
As a General Manager, you will be the leader of your restaurant's success! You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives.G...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
General Manager

General Manager

SonicGreensburg, PA, US
serp_jobs.job_card.full_time
Sonic Drive-In Restaurant General Manager.It's the dream job you never have to wake up from.At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way.You'll interact ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant General Manager

Restaurant General Manager

Pizza HutJohnstown, PA, US
serp_jobs.job_card.full_time
MINNO DR, Johnstown, PA ID#77149048-9551-4402-a4e8-a74400f3ae00.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Associate Restaurant Manager

Associate Restaurant Manager

Taco BellLatrobe, PA, US
serp_jobs.job_card.full_time
Job Location : WP Latrobe - Latrobe, PA.Position Type : Associate Restaurant Manager.Description : Reports to : Restaurant General Manager Directly Supervises : AGMs / Shift Managers / Team Members.Basi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
General Manager

General Manager

Taco BellDelmont, PA, US
serp_jobs.job_card.full_time
Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant General Manager

Restaurant General Manager

McDonald'sNew Kensington, PA, US
serp_jobs.job_card.full_time
The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness.These sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
GENERAL MANAGER

GENERAL MANAGER

Burger KingGreensburg, PA, US
serp_jobs.job_card.full_time
PEC Management, the area's largest Burger King Franchisee, is looking for a General Manager to lead our team!.The cornerstone of our success is the General Manager. These driven individuals develop ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Restaurant General Manager

Restaurant General Manager

Burger KingSomerset, PA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Carrols Corporation is one of the largest restaurant companies in the U.Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth.Carrols operat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30