Talent.com
Director of Patient Acquisition & Growth (Remote)

Director of Patient Acquisition & Growth (Remote)

Lumata Health IncRemote, North Carolina, United States, 27610
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Position : Director of Patient Acquisition & Growth

Job Type : Exempt - Full-time

Schedule : Monday to Friday

Pay Range : $130,000 – $160,000 Annually

Reports to : VP of Clinical Operations

Location : 100% Remote (occasional travel may be required for team meetings, training, or partner engagements.)

Summary

The Director of Patient Acquisition & Growth will lead Lumata Health’s patient enrollment engine— driving new patient acquisition and ensuring patients successfully transition into care. This role blends sales leadership and patient marketing, managing a layered team (enrollment specialists through team leads) to hit aggressive enrollment targets while maintaining a patient-first approach.

This leader will own the patient acquisition funnel from outreach through activation, ensuring patients not only enroll but also attend their first care call. Success means building scalable systems, coaching high-performing teams, and turning strategy into measurable patient growth.

Essential Functions

Leadership & Team Development

  • Manage team leads and managers overseeing enrollment specialists and patient marketing.
  • Build a high-performance, sales-oriented culture focused on accountability, conversion, and patient-centered communication.
  • Mentor leaders to strengthen coaching skills and sustain a strong remote-first culture.

Patient Acquisition & Sales Execution

  • Own enrollment KPIs : outbound call targets, conversion rates, daily / weekly enrollment targets, call & documentation quality.
  • Design, implement, and refine outbound strategies to maximize patient enrollment from provider referrals, partner practices, and marketing campaigns.
  • Ensure enrollment teams are trained in persuasive, compliant, and empathetic sales communication.
  • Activation & Bounce Prevention

  • Track and improve the handoff between enrollment and care teams, ensuring patients successfully attend their first scheduled care call.
  • Implement processes to reduce “bounce” (patients who enroll but fail to activate).
  • Collaborate with Clinical Operations to align on activation workflows and handoff best practices.
  • Marketing & Growth Strategy

  • Partner with Marketing to create campaigns that generate patient leads and improve funnel conversion.
  • Oversee development of outreach scripts, targeted campaigns, and promotional materials.
  • Use data and analytics to test messaging, track campaign performance, and optimize funnel efficiency.
  • Operational Excellence

  • Build and optimize processes for scalability, efficiency, and compliance with healthcare regulations.
  • Build and optimize business intelligence dashboards and reports to provide frontline leadership and executive leadership visibility into enrollment performance and growth.
  • Plan hiring and staffing levels to meet program growth and enrollment demand.
  • Report regularly on acquisition and activation metrics to senior leadership.
  • Key Performance Indicators (KPIs)

  • Enrollment Volume : Achieve daily / weekly / monthly enrollment targets as set by senior leadership.
  • Conversion Rate : Maintain or exceed benchmarked conversion from connected calls to enrollments.
  • Bounce Rate : Reduce the percentage of patients who enroll but fail to attend their first care call.
  • Funnel Efficiency : Drive improvements in call-to-connect, connect-to-conversion, and time-to-enrollment metrics.
  • Team Performance : Ensure each team lead and their enrollment specialists consistently meet performance expectations including but not limited to time & attendance, call & documentation quality, call volume, call handle time.
  • Education and Experience

  • Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field. Master’s preferred (or equivalent experience).
  • 7+ years in inside sales or patient acquisition / enrollment leadership roles, ideally within a growth-stage digital health or telehealth company.
  • Proven track record managing sales or enrollment teams hitting aggressive quotas in a high-volume environment.
  • Experience leading multi-layered teams (specialists ? team leads ? managers).
  • Strong background in sales + marketing collaboration — campaign development, funnel optimization.
  • Required Skills

  • Exceptional leadership, communication, and coaching skills; proven ability to motivate remote teams.
  • Data-driven mindset with proficiency in CRM tools, reporting, and funnel analytics. Specific experience building and maintaining reporting in Salesforce, Amazon QuickSight or similar BI tools is preferred.
  • Ability to thrive in a fast-paced, evolving environment while maintaining compliance and patient trust.
  • Physical requirements

  • Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) with reliable high-speed internet.
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to hear, speak, call and virtually meet
  • Must be able to communicate both verbally and in writing
  • Work Environment

  • Frequent virtual meetings; camera-on presence required.
  • Occasional travel for team meetings, training, or partner engagements.
  • Benefits

    At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!

  • Medical, Dental and Vision
  • Paid time off
  • Parental leave
  • ... more additional benefits
  • Who we’re looking for :

  • Mission driven
  • Curious
  • Loves learning and developing skills
  • Team player (though we understand you need focus time, too)
  • Why Join Us? At Lumata Health, you’ll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement

    Our Culture

    At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

    Collaboration : Stay connected through regular team meetings and open communication.

    Inclusivity : A diverse team where everyone feels welcome and valued.

    Fun Culture : Engage in chats centered around health, wellness, celebrations, and more.

    Recognition : Regular feedback, performance incentives, and growth opportunities.

    Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

    Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

    The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

    We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at : hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

    Disclaimer :

    This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

    PI278107473

    serp_jobs.job_alerts.create_a_job

    Director Of Growth • Remote, North Carolina, United States, 27610

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Executive Account Director, Business Development (Biopharma) US, Remote

    Executive Account Director, Business Development (Biopharma) US, Remote

    Thermo FisherRaleigh, NC, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Executive Account Director, Business Development Biopharma.This opportunity is for future potential needs in our Biopharma division. Join PPD, a part of Thermo Fisher Scientific, as an Executive Acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - ER - Emergency Room - $1674 / Week - Hiring Now

    Travel Nurse - RN - ER - Emergency Room - $1674 / Week - Hiring Now

    CrossMed HealthcareLouisburg, NC, US
    serp_jobs.job_card.full_time
    CrossMed Healthcare is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Louisburg, NC. Shift : 12 hr days Start Date : 10 / 13 / 2025 Duration : 13 weeks Pay : $1...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Emergency Department RN

    Travel Emergency Department RN

    Premier Medical Staffing ServicesLouisburg, NC, US
    serp_jobs.job_card.permanent
    Premier Medical Staffing Services is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Louisburg, North Carolina. Job Description & Requirements.Premier Medical Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Telemetry - $1,859 per week in Dunn, NC

    Travel Nurse RN - Telemetry - $1,859 per week in Dunn, NC

    TravelNurseSourceDunn, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with PRN Healthcare to find a qualified Telemetry RN in Dunn, North Carolina, 28334!.Your adventure starts here with PRN Healthcare!. Take control of your career with a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Internal Account Director (Recruitment & Retention)

    Internal Account Director (Recruitment & Retention)

    Syneos Health / inVentiv Health Commercial LLCMorrisville, NC, United States
    serp_jobs.job_card.full_time
    Internal Account Director (Recruitment & Retention).Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We translate unique cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Account Executive - Remote

    Sales Account Executive - Remote

    Riverside PaymentsWake Forest, North Carolina, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Summary Riverside Payments is one of the largest and fastest growing merchant services companies in the nation.We give businesses the ability to accept debit and credit cards as a form of payme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,680 per week in Louisburg, NC

    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,680 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time +1
    TravelNurseSource is working with Core Medical Group to find a qualified ER / Trauma RN in Louisburg, North Carolina, 27549!. Client in NC seeking Registered Nurse : Emergency Room.We are looking for a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Psych - $1,455 to $1,604 per week in Louisburg, NC

    Travel Nurse RN - Psych - $1,455 to $1,604 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Host Healthcare to find a qualified Psych RN in Louisburg, North Carolina, 27549!.Host Healthcare is an award-winning travel healthcare company with an immediate o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, Development Operations -US, Remote

    Executive Director, Development Operations -US, Remote

    Thermo FisherMorrisville, NC, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Opportunity At Thermo Fisher Scientific.At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,489 to $1,584 per week in Louisburg, NC

    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,489 to $1,584 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Fusion Medical Staffing to find a qualified ER / Trauma RN in Louisburg, North Carolina, 27549!. Facility in Louisburg, North Carolina.Fusion Medical Staffing is seek...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Registered Nurse - Psych - $1,455 to $1,604 per week in Louisburg, NC

    Travel Registered Nurse - Psych - $1,455 to $1,604 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Host Healthcare to find a qualified Psych RN in Louisburg, North Carolina, 27549!.Host Healthcare is an award-winning travel healthcare company with an immediate o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    HOSPICE CLINICAL MANAGER - RN

    HOSPICE CLINICAL MANAGER - RN

    Liberty HealthDunn, NC, US
    serp_jobs.job_card.full_time
    That is why Liberty Hospice provides our hospice patients with state-of-the-art care and pain management services, delivered by our specially trained staff with emphasis on strength, dignity and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,028 per week in Smithfield, NC

    Travel Physical Therapist (PT) - $2,028 per week in Smithfield, NC

    AlliedTravelCareersSmithfield, NC, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in Smithfield, North Carolina, 27577!. Travel Rehab : Physical Therapy Smithfield.Shift Details : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,752 per week in Louisburg, NC

    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,752 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time +1
    TravelNurseSource is working with AHS Staffing to find a qualified ER / Trauma RN in Louisburg, North Carolina, 27549!.AHS Staffing is looking for a Emergency Room Registered Nurse in Louisburg, NC f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,070 per week in Smithfield, NC

    Travel Physical Therapist (PT) - $2,070 per week in Smithfield, NC

    AlliedTravelCareersSmithfield, NC, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Smithfield, North Carolina, 27577!. Client in NC seeking Physical Therapist.We are looking for a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,802 per week in Louisburg, NC

    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,802 per week in Louisburg, NC

    TravelNurseSourceLouisburg, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Openwork Health to find a qualified ER / Trauma RN in Louisburg, North Carolina, 27549!. Openwork Health Is Hiring! Let’s Chase Big Dreams—Together.We’re not your ave...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Regional HR Business Partner-Southern U.S. Field Operations

    Regional HR Business Partner-Southern U.S. Field Operations

    Vaco by HighspringFour Oaks, North Carolina, United States
    serp_jobs.job_card.permanent
    Regional HR Business Partner-Southern U.Regional Travel throughout North Carolina, South Carolina, and Georgia.Based in Raleigh-Durham Metro-Area, NC OR Charlotte-Metro Area, North Carolina.Onsite ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,545 to $1,703 per week in Louisburg, NC

    Travel Nurse RN - Emergency Room (ER) / Trauma - $1,545 to $1,703 per week in Louisburg, NC

    TravelNurseSourceLOUISBURG, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with AMN Healthcare to find a qualified ER / Trauma RN in LOUISBURG, North Carolina, 27549!. Job Description & Requirements.Registered Nurse – Emergency Room - Travel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days