Manager, Emergency Department

Love + Medicine Is Who We Are

In collaboration with the Director of Inpatient Operations, The Emergency Department Manager assumes responsibility for the planning, organization, and delivery of nursing care to all ER patients and their families. This position is administratively responsible for the coordination, direction, implementation, and evaluation of the assigned areas. Assesses plans, directs, coordinates, and evaluates the delivery of care. The Emergency Department Manager provides leadership in a manner consistent with the Gundersen Moundview mission, values, ethical directives, and established policies and procedures. The Emergency Department Manager plays a fundamental, active role in the ongoing management of the Trauma, Injury Prevention, and Stroke Programs. The position is responsible for the organization of services and systems necessary to provide a multidisciplinary approach to care of the ER patient. The Emergency Department Manager works in close collaboration and interaction with all members of the Trauma and Stroke Teams and the ER Medical Director. In addition, The Emergency Department Manager will function in a patient care capacity for the assigned areas in order to maintain clinical skill, provide support during increases in census and respond to staffing shortages as deemed necessary. The Emergency Department Manager will assume responsibility for EHR management. The Emergency Department Manager will also monitor staff documentation, providing feedback and coaching.

To advance its position as an innovator and leading health care system, Gundersen Moundview Hospital and Clinics (GMHC) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.

The Emergency Department Manager is responsible for understanding the impact of these forces and trends and for managing the effective response from their AOR (area-of-responsibility). The Emergency Department Manager collaborates with others to achieve GMHC's strategic mission and goals : 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Emergency Department Manager translates System strategy into staff commitment, action, and accomplishment in their AOR.

The ED Manager is specifically responsible for :

1.0 Organizational Strategy and Implementation - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

2.0 Fiscal Management - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

3.0 Human Resource Management - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

4.0 Excellence in Service and Clinical Quality - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

5.0 Organizational Leadership - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

Key Accountabilities :

1.0 Organizational Strategy and Implementation

1.1 Collaborates with Division / Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.

1.2 Provides leadership and actively contributes to the design and implementation of program goals and objectives.

1.3 Formulates recommendations for continuous improvement, taking into account market demands, regulatory standards, and changes in clinical practice.

1.4 Establishes clear performance standards and ensures that cost effectiveness and continuous quality improvement forms the basis for all activities.

1.5 Collaborates to ensure that resources are prioritized, in place, and used to achieve objectives.

1.6 Contributes to the development of and implementation of processes to collect clinical and financial data focused on cost and quality.

1.7 Designs and implements key process improvements to eliminate variability in cost and quality.

2.0 Fiscal Management

2.1 Manages to meet fiscal targets.

2.2 Participates in financial forecasting and planning along with other members of the management team.

2.3 Develops and presents comprehensive analysis for financial and program recommendations.

2.4 Communicates the rationale for financial decisions, ensuring a high level of understanding among staff and clinicians.

2.5 Evaluates for potential cost-effective change and manages the implementation of approved changes.

2.6 Ensures staff compliance with financial decisions and monitors physician as appropriate.

3.0 Human Resource Management

3.1 Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking.

3.2 Ensures that staff understand their roles in accomplishing GMHC, Team / Division, and AOR objectives. Establishes expectations for performance and holds individuals responsible for achieving them.

3.3 In collaboration with Director and HR, ensures the efficacy of systems / processes to recruit, retain, and develop a high performance team.

3.4 Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover.

3.5 Implements and actively supports the integration of change and conflict management.

3.6 Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

4.0 Excellence in Service and Clinical Quality

4.1 Ensures the implementation of service standards to meet patient and other customer definitions of excellence.

4.2 Identifies and analyzes trends in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices.

4.3 Models and ensures that staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers.

4.4 Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised.

5.0 Organizational Leadership

5.1 Promotes GMHC to all constituencies by interpreting and communicating GHMC's mission and values, and acting as a loyal and informed spokesperson.

5.2 Identifies opportunities and effectively manages collaboration with other departments and staff.

5.3 In the spirit of collaboration, promotes the visibility of staff throughout the organization.

5.4 Provides a positive learning environment collaborating with academic programs, while ensuring patient safety.

5.5 Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

Key Interfaces :

The ED Manager interacts primarily with the following external interfaces :

• Patients
• Families

The ED Manager interacts secondarily with the following external interfaces :

The ED Manager interacts primarily with the following internal interfaces :

The ED Manager interacts secondarily with the following internal interfaces :

Decision Making Authority & Responsibility :

The ED Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.

The ED Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory