Telecommunicator

Job Posting

Accountable for receiving and processing both emergency and non-emergency calls by providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions : the FCIC / NCIC computer and teletype radio, the law enforcement dispatch radio, and / or the fire-rescue dispatch radio; and perform their duties in accordance with ACSO operational policies. Within one year of hire, the Telecommunicator must train and demonstrate proficiency in at least one of the following positions : call-taking, teletype, law enforcement (ASO and / or GPD) dispatch, or fire-rescue dispatch. This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified. Work requires independent judgment, initiative, and a calm presentation. Personnel assigned to this classification report to the Combined Communications Center (CCC) Shift Supervisor. Performance is evaluated through observation, quality assurance reports, and appropriate employee performance appraisals.

Typical Qualifications

EDUCATIONAL REQUIREMENTS :

High School / GED Required

Associate's Degree Preferred

Bachelor's Degree Preferred

Preferred Major(s) : Criminal Justice, Communications, or other related field

EXPERIENCE AND TRAINING :

• Successfully complete the pre-employment CritiCall testing with an overall passing score
• Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better
• Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period

CERTIFICATION AND LICENSING :

PHYSICAL REQUIREMENTS :

Knowledge, Skills, and Abilities

We offer a complete benefits package to full-time employees and part-time employees who work 20 hours or more a week. These benefits include health care, dental, vision, retirement, flexible spending account, life insurance, holidays, vacation, and sick leave. Most of our benefits are aligned with the Alachua County's benefits. We also offer cutting edge and comprehensive training available for law enforcement. The Alachua County Sheriff's Office is an Equal Opportunity Employer. The Alachua County Sheriff's Office gives preference in employment / appointment to eligible veterans and spouses of disabled veterans. Applicants with disabilities will be reasonably accommodated in the application process. Minorities and protected classes are encouraged to apply.

Alachua County Sheriff's Office (FL)

P.O. Box 5489 Gainesville, Florida, 32627

(352) 367-4040