Service Desk AnalystVirtualVocations • Baltimore, Maryland, United States
Service Desk Analyst
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Service Desk Analyst I.
Key Responsibilities
Provide telephone-based technical support for hardware / software incidents and service requests
Research problems and utilize resources to diagnose and resolve issues within predefined SLAs
Document and maintain Standard Operating Procedures and workflows
Required Qualifications, Training, and Education
0-2 years of experience in Technical Support or troubleshooting
Proficiency with Microsoft Office Suite and IT Service Management ticketing systems
Understanding of Active Directory and Group Policy
Minimum of an Associate's degree in IT / technical field required; Bachelor's degree preferred
Experience with ITIL framework preferred
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Service Desk Analyst • Baltimore, Maryland, United States
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