Universal Banker

Universal Banker I

Small enough to care. Big enough to deliver.

Responsibilities

Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.

Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.

Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.

Meet individual sales & customer service goals, which will actively contribute to overall branch goals.

Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.

Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.

Overcomes customer concerns and resolves any complaints related to deposit account transactions.

Assists customers with a variety of retail service needs including but not limited to :

• Personal ATM / Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
• Overdraft protection services;
• Handling of check orders;
• Updating address and customer contact information;
• Handling wires and other electronic transfers;
• Establishing personal online banking services and assisting with basic navigation questions.

Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.

Locates and resolves offages for self and assists with other retail associates, as needed.

Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).

Serves as backup support for basic account opening and ownership updates.

May fill in at various retail branch locations, as needed.

Actively participates in community events to represent MidWestOne Bank, assists with customer outreach, and demonstrates support for company culture.

Performs other duties as assigned

Qualifications

High school degree or equivalent with some related work experience.

In addition to education, prefer 1-2 years of experience in a customer service-related role.

Banking or financial experience is preferred.

Compensation

Hourly Pay Range : $17.00 - $22.00 The starting pay range for this position is commensurate with experience. The compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location. MidWestOne Bank offers a competitive benefits package, including but not limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurances, parental leave, and student loan reduction.

The Perks!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.