Patient Access Supervisor

Health System Patient Access Supervisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

The Health System Patient Access Supervisor is responsible for the supervision of multiple Patient Access Representatives (PARs) including Specialty Enablement and Patient Assistance teams at assigned Patient Access Services (PAS) locations. The Patient Access Supervisor is responsible for assisting the RMO in the financial and account development activities of assigned PAS locations. The Patient Access Supervisor also acts as a PAR for assigned facilities.

Location : Onsite Knoxville, TN

Responsibilities :

• Demonstrates superior understanding of the Patient Access Representative duties.
• People Manager : Participates in the personnel management activities of assigned PAS locations, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations.
• Interfaces appropriately with administrators of Patient Assistance Program and Co-Pay Assistance Foundations.
• Ensures that patient specific reimbursement information is on file for tracking of replacement products.
• Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement.
• Monitors IndiCare for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters.
• Navigates the health care system and its component parts to achieve prescription fulfillment and improved patient outcomes.
• Provides advice as the subject matter expert to client sponsors and collaborate with stakeholders on opportunities to expand the health system's services and increase revenue by developing business plans and execute the marketing plan to enhance pull through opportunity.
• Responsible for influencing physician and clinic staff to refer patients to health systems preferred specialty pharmacy provider through education and excellent customer service. Promote the value and benefits of the preferred pharmacy. Continue to facilitate patient referral in a timely manner and delivers exceptional client service to clinic staff and clinic patients.
• Serve as the "face to the customer". Develop and maintain close relationships with clinic staff, physician, pharmacy and hospital contacts through face to face interactions. Provide consultation or expert advice to management. Build trust and confidence in patient services to increase patient referrals and prescription capture rates.
• Develops and maintains close relationships with all key associates at assigned hospitals.
• Coordinates distribution and implementation of new operational procedures to assigned PARs on a timely basis.
• Assists the Implementation Team in the transition of accounts to the supervisor's assigned location, coordinating the set up of software, hardware and, training, and for requesting and procuring reports as needed to support product recovery efforts.
• If requested, makes visits to PAS accounts to provide support to Client Relationship Managers.
• Assists the RMO with the creation of Business Reviews for assigned accounts.
• Works closely with the RMO to re-forecast and project recovery improvements and deficiencies for assigned facilities.
• Performs other duties as assigned

Education : A minimum of four (4) years in fields such as Benefit Verification, Prior Authorization, Medical Billing, Medical Office Administration, Social Work, Medical Records, Patient Financial Services, Pharmacy, Nursing or similar vocations generally obtained through completion of a 2 to 4-year degree, technical vocational training, or equivalent combination of experience and education; normally requires a minimum of one (1) year experience as a Patient Access Representative.

Skills and Knowledge :

What Cencora offers :

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity :

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies : Value Apothecaries Inc