IT Support Specialist / Service Desk Specialist / Help Desk Specialist

Job Description

JOB DESCRIPTION

Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. This role requires a diverse skill set to investigate, diagnose, and resolve technical issues while implementing effective long-term solutions. Working collaboratively in a team environment, the role combines technical expertise with strong problem-solving and interpersonal skills to ensure exceptional customer service, enhance organizational productivity, and improve user satisfaction

POSITION RESPONSIBILITIES

• Provide tier one technical support to end-users, including but not limited to onboarding process for new users, maintain user personal computers and maintain computer network systems with necessary upgrades and configurations.
• Assist in the deployment and maintenance of IT infrastructure including workstation, servers, peripherals and networking infrastructure.
• Install or modify software, as recommended or prescribed, for new hardware and various computer-related systems, and address new software or hardware issues with the current systems as needed.
• Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.
• Report on improvements and solutions made, as well as any setbacks.
• Create, edit and update IT documentation including but not limited to training manuals, software deployment and installation documentation, and checklists, for new and updated software, hardware and various computer-related systems.

Job Requirements

EXPERIENCE