Lead Interface

Detailed List of Job Duties and Responsibilities :

• Serve as the primary point of contact for 20+ external business partners and vendors for all file exchange and API-based interface activities.
• Lead the planning, design, implementation, and maintenance of MMIS interfaces (file-based and web service / API integrations).
• Gather and analyze interface requirements and technical specifications from partners to ensure seamless data exchange.
• Oversee end-to-end interface lifecycle management including onboarding, change management, enhancements, testing, deployment, and production support.
• Coordinate interface development and troubleshooting efforts with internal cross functional teams (technical, infrastructure, security, and business SMEs).
• Establish and enforce interface standards, data formats, communication protocols, routing, and transport mechanisms.
• Monitor daily file exchanges and API transactions to ensure timely delivery, data accuracy, and compliance with SLAs.
• Lead root cause analysis and remediation for interface-related issues, data discrepancies, or transmission failures.
• Ensure secure exchange of SSA, PHI and other sensitive data in accordance with HIPAA and state data privacy regulations.
• Plan and conduct integration, regression, and UAT testing with external partners for new or updated interfaces.
• Manage partner communication related to deployments, outages, system upgrades, network changes, and emergency incidents.
• Maintain interface documentation including specifications, data mappings, process flows, runbooks, and support procedures.
• Collaborate with infrastructure teams on certificates, firewall / security changes, VPN connectivity, gateways, and SFTP / API environments.
• Provide strategic recommendations for improving interface processes, automation, monitoring, and operational efficiency.
• Mentor and provide technical leadership to Interface Analysts and support staff.

Preferred Knowledge, Skills, and Abilities :

Education and Certifications :