Services Support Assistant I

Services Support Assistant I / II

Salary Range : $19.44 - $23.91 Hourly $3,370.07 - $4,144.77 Monthly $40,440.89 - $49,737.20 Annually

Position Information

The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS / CMS, CMIPS, etc.; performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required. Working under close supervision, the Services Support Assistant I is the entry / trainee level in the Services Support Assistant series. Employees in this class receive in-service training, and are given detailed instructions in the operation of state and county data operating systems and perform tasks that are more structured and repetitive than those assigned at level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Services Support Assistant II level after one year of satisfactory performance at the trainee level. Supervision Exercised and Received Incumbents in the Services Support Assistant I / II classification typically receive supervision from an Office Assistant Supervisor, or other higher-level supervisor or manager.

Examples of Duties

Duties may include, but are not limited to, the following : (For Services Support Assistant I, duties are performed at the trainee level)

• Performs data entry transactions for case management, aid authorization, imaging, and / or statistical data maintenance
• Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
• Maintains files and generates routine reports and documents using system resources
• Reviews and reconciles system information (MEDS, C-IV, CWS / CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
• Researches procedures, regulations, and / or technical materials as necessary
• Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
• Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
• Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
• Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
• Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
• Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
• Assists in special projects designated by the department management
• Performs related duties as assigned

Employment Standards

Note : The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section. Knowledge of :

Ability to :

Minimum Qualifications

Pattern 1 : One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications; OR Pattern 2 : Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university.

Supplemental Information

Qualifications Appraisal Panel examination will consist of an oral interview either virtually or in person. In order to obtain a position on the eligible list, a minimum rating of 70% must be attained. It is anticipated that the examination will be held during November 2025. Competitors who do not appear for the examination will be disqualified. A departmental open eligible list will be established for the county of Madera. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Madera County is located at the geographic center of California, in the heart of the San Joaquin Valley and the central Sierra Nevada mountains. The south-easternmost section of beautiful Yosemite National Park is also located in the northeastern portion of Madera County. Employment in the County shows that 54% are employed in the private sector, 12% in government, and 34% are self-employed. The County enjoys a favorable cost of living, lower than the national average, with housing costs coming in lower than the California average. The area is rich in agriculture, and is home to many fine wineries, the Madera Wine Trail, and many family-friendly parks and trails. Many outdoor recreational opportunities are available within Yosemite.