Claims Support Specialist

Job Description

Russell Tobin's client, a primary electric utility company, is currently hiring Claims Support Specialist in Altadena / Pasadena CA.

Job Title : Claims Support Representative

Location : Altadena / Pasadena Area (Onsite, Normal Business Hours)

Employment Type : Temporary Assignment (Contract-Based)

Pay rate : $16 - $28 / hr.

Position Summary :

We are seeking empathetic and detail-oriented individuals to join our Wildfire Recovery Compensation Program team. As a Claims Support Representative , you will assist wildfire-impacted residents by guiding them through the claims application process, answering questions, and supporting document submission. You’ll be the compassionate face of the program, helping individuals navigate difficult times with care and professionalism.

Training, onsite support, and clear documentation will be provided to ensure your success.

Key Responsibilities :

• Customer Assistance : Provide in-person support to residents with clarity, professionalism, and empathy.
• Application Support : Assist with completing and submitting claims applications, ensuring accuracy and completeness in accordance with program guidelines.
• Customer Journey Understanding : Actively listen to resident concerns to tailor support to their individual needs and situations.
• Documentation Handling : Help residents scan, upload, and verify required documentation.
• Issue Resolution : Recognize and escalate complex or non-standard issues to the appropriate internal teams.
• Compliance & Confidentiality : Handle all resident information with care, adhering to privacy, security, and legal standards.
• Communication : Deliver clear and timely updates to residents about their application status and next steps.

Required Skills & Attributes :

Technical Skills :

Soft Skills :

Other Requirements :

Desired Experience (Preferred but not required) :

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.