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lounge and beverage manager
lounge and beverage managerLe Colonial - Delray Beach • Delray Beach, FL, US
lounge and beverage manager

lounge and beverage manager

Le Colonial - Delray Beach • Delray Beach, FL, US
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Summary of Position :

The Lounge Manager assists the General Manager (GM) in overseeing lounge operations, ensuring that corporate standards of service are upheld.

Duties & Responsibilities, including but not limited :

Lounge Presence :

  • Serve as the primary presence at the lounge host stand and circulate throughout the lounge and balconies.
  • Maintain constant communication with servers, captains, and guests during service.

Guest Interaction :

  • Escort guests to tables during lunch and dinner services, adhering to seating standards such as introducing

    • menus and assisting guests with seating.

  • Greet and escort guests with a professional and positive attitude, ensuring their comfort from the start.

    • Reservation and Seating Management :

  • Proficiently use OpenTable for both front-of-house and back-end features.
  • Ensure the flow of guests within the restaurant, following seating protocols and greeting guests promptly upon

    • arrival.

    Beverage Management :

  • You will have control over the beverage program with ordering of both wine and spirits.
  • You will work to maintain a secure storage room and ensure that the bars are in health department compliance.
  • Beverage knowledge is important for this role.
  • You will be responsible for month end inventory.

    • Operational Knowledge :

  • Fully understand the functions of OpenTable and Silverware systems.
  • Be knowledgeable of all front-of-house roles, including hostess, bartender, and cocktail preparation and service

    • steps.

  • Possess comprehensive menu knowledge and be capable of performing all roles if necessary, such as answering

    • phones, making reservations, bussing tables, waiting on tables, and making drinks.

    Team Management :

  • Supervise the front-of-house team, ensuring they adhere to their responsibilities and maintain high standards

    • of guest care.

  • Monitor and assist with table clearing, resetting, and sanitation protocols.

    • Liaison Duties :

  • Act as the liaison between kitchen and floor staff, assisting with special requests and menu updates.
  • Coach the service team to improve performance.

    • Ambiance Maintenance :

  • Maintain the restaurant's ambiance, including lighting, music, cleanliness, and hygiene.
  • Ensure the appropriate volume and type of music are played, and lighting is suitable.

    • Guest Relations :

  • Proactively address guest queries and complaints, ensuring a constant presence on the floor.
  • Advise guests on menu and beverage choices through a thorough understanding of each item.

    • Pre-Shift and Transition :

  • Be present during shift transitions and, if necessary, conduct the pre-shift meeting and complete the DUB notes.
  • Open and close the restaurant effectively, performing comprehensive walkthroughs at the beginning and end

    • of each shift.

    Administrative Support :

  • Assist the Assistant General Manager (AGM) and GM as needed.
  • Have a working knowledge of HotSchedules and write accurate schedules reflecting business volume.

    • Team Development :

  • Continuously coach and develop team members.
  • Assist in the interview process for new candidates, with final hiring decisions made by the GM and AGM.

    • Decision-Making :

  • Make decisions that benefit the overall health and performance of the restaurant.
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    Beverage Manager • Delray Beach, FL, US