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BDCPreferred Automotive Group LLC • Grand Haven, MI, US
BDC

BDC

Preferred Automotive Group LLC • Grand Haven, MI, US
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Job Description

Job Description

Drive Our Service Success! Join Us as a Service Department BDC Representative!

Are you a motivated and customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy connecting with people? If so, [Dealership Name] in beautiful Grand Haven, Michigan, has an exciting opportunity for you to join our growing Service Department as a Business Development Center (BDC) Representative !

EARN UP TO $21 PER HOUR

What You'll Do :

As a key member of our service team, you'll be responsible for proactively reaching out to our valued customers to :

  • Schedule service appointments for routine maintenance, recalls, and other service needs.
  • Confirm upcoming appointments and ensure customers have all the necessary information.
  • Follow up with customers after service visits to ensure satisfaction and address any concerns.
  • Reactivate past due customers and build lasting relationships.
  • Maintain accurate customer records and utilize our CRM system effectively.
  • Collaborate closely with our Service Advisors to ensure a seamless customer experience.
  • Identify opportunities to promote service specials and offerings.

What We're Looking For :

  • Proven experience in a customer service or call center environment (automotive experience a plus!).
  • Exceptional phone etiquette and a friendly, professional demeanor.
  • Strong communication, interpersonal, and active listening skills.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using computer systems and CRM software.
  • A proactive and results-oriented attitude.
  • The ability to work independently and as part of a team.
  • A genuine desire to provide outstanding customer service.

    • What We Offer :

  • A supportive and positive work environment right here in Grand Haven.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • The chance to be vital to a successful and reputable dealership.
  • Being part of a team that values customer satisfaction above all else.

    • About Us

    Preferred Chevrolet, Buick GMC is a part of Preferred Auto Dealerships. A third-generation local group of family-owned automotive dealerships serving West Michigan for over 50 years.

    We believe our strength, continued success, future growth, and profitability depend on building trusting relationships with our employees, customers, and industry partners.

    We Are

  • Family-owned
  • Care and support the community
  • Fun team atmosphere
  • Phenomenal Tenured staff
  • Growing stores / organizations
  • Ethical
  • Customer-focused management staff

    • Ready to Join Our Team?

    If you're enthusiastic about providing exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply! Please submit your resume and cover letter.

    Preferred Chevrolet, Buick, GMC is an Equal Opportunity Employer.

    We look forward to hearing from you!

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    Bdc • Grand Haven, MI, US