Technical Support I
Russell TobinNew Carlisle, IN, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma or equivalent required; Associate’s Degree in IT or related field preferred. 0–3 years of experience in IT support, help desk, or a related field. Basic knowledge of common IT concepts, practices, and troubleshooting techniques. Strong communication and problem-solving skills. Customer-service mindset with the ability to explain technical solutions in simple terms. Willingness to learn and grow in a structured, team-oriented environment. Ability to regularly lift / move up to 40 lbs. (with assistance for heavier equipment). Comfort working in environments that may require standing, walking, bending, or stretching for extended periods. Opportunity to start your IT career with training and mentorship. Work in a supportive environment with room to grow. Be part of a team that values problem-solving and collaboration .
Job Description
IT Support Specialist l - (New Carlisle, Indiana)
Location : (New Carlisle, Indiana)
Employment Type : Contract
Hourly Pay : $25 - $26.83
About the Role
We are looking for an IT Support Specialist to join a big company and provide first-level technical support to end users. This is an excellent opportunity for someone looking to start or grow a career in IT , especially those with strong customer service skills who are eager to learn.
In this role, you will assist users with a wide range of technical issues, ensuring that problems are logged, tracked, and resolved efficiently while following established processes and guidelines.
Key Responsibilities
- Provide technical support to end users via phone, email, and in-person requests.
- Identify, troubleshoot, and resolve hardware, software, and connectivity issues.
- Document, track, and monitor incidents to ensure timely resolution.
- Follow standard procedures and escalation paths for issue resolution.
- Work under the direction of a supervisor / manager while collaborating with the IT team.
Qualifications
Physical Requirements
Why Join Us?
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Technical Support • New Carlisle, IN, US
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