Call Center Representative

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include :

Handle inbound calls and email service inquiries on queries such as :

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary : $33,000 - $36,000 per year

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