Jewelry Sales Consultant

Overview

Jewelry Sales Consultant - St. Louis, MO

Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms : in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule of Friday - Tuesday. This role is in-person at our St. Louis, MO showroom location.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and / or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

What We Offer

How to Apply & What to Expect

You'll receive an email when your application is received, with updates within a week. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise, and a video interview with a leader.

More About Us : Brilliant Earth\'s mission to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity and inclusion and are committed to equal employment opportunities.

If you need assistance or accommodations, please reach out to accommodations@brilliantearth.com.

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