Director, Partner Success

Job Description

Job Description

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health. You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.

The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers. You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships. This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.

Job Duties – What you’ll be doing

• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels

Strategic Partner Management

Patient Engagement & Activation

Program Performance Management

Requirements – What we look for in you

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity :

Competitive salary commensurate with experience

Comprehensive medical, dental, and vision coverage

401(k) plan with employer matching

Remote-first work environment with home office stipend

Generous paid time off and sick leave

Professional development and career growth opportunities

This is a remote-first position, with preference for candidates in Seattle, WA or Albuquerque, NM. Travel up to 10% may be required for partner meetings, site visits, and team gatherings.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.