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Service Coordinator
Service CoordinatorSST Direct • Baltimore, MD, US
Service Coordinator

Service Coordinator

SST Direct • Baltimore, MD, US
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Job Description

Job Description

Seeking a Service Coordinator  for a direct hire opportunity with our client in Baltimore, MD.

This position offers full benefits including PTO, Medical, Dental and 401k with a company match!

Salary is between $50,000 - $70,000 per year (based on experience)

Responsibilities :

  • Serve as the first point of contact for all service inquiries.
  • Provide timely updates, completion photos, and follow-up communication.
  • Confirm appointments and ensure every customer receives a same-day response.
  • Prepare and send accurate invoices with supporting documentation.
  • Review timesheets and job tickets for accuracy.
  • Track all service work in our systems (Dataforma, Spectrum, CRM).
  • Identify and forward new sales opportunities to estimators.
  • Work closely with the Service Manager and field teams to align schedules.
  • Prepare and review work orders daily to ensure readiness for the next day.
  • Participate in daily scheduling meetings and update job tracking tools.

Qualifications :

  • 3+ years of experience in administrative, scheduling, or customer service roles preferred.
  • Experience in the construction or roofing industry is preferred.
  • Excellent organization and time-management skills.
  • Clear, professional communication—both written and verbal.
  • Ability to learn and navigate software platforms (Salesforce, Service Titan, Microsoft Office, etc.).
  • Bilingual (English / Spanish) strongly preferred.

    • If you are interested in learning more about this role, please submit your resume for immediate consideration!

    INDH

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    Service Coordinator • Baltimore, MD, US

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