Senior Executive Director of Housing & Support Services

Senior Executive Director of Housing & Support Services

The mission of the Department of Veterans' Services is to connect, mobilize, and empower New York City's Veteran Community in order to foster purpose-driven lives for New York City Service Members past and present in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City's approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture. The Housing Unit is responsible for transitioning veterans experiencing homelessness into supportive and permanent housing. The Senior Executive Director of Housing & Support Services (HSS) manages and oversees a team of staff members who provide a range of housing-related services. These include, but are not limited to, affordable housing, after-care, eviction-prevention, rental subsidies, homelessness support and other housing services. Housing assistance is provided to veterans within the five boroughs.

Reporting to the Deputy Commissioner, the Senior Executive Director of Housing & Support Services will be responsible for the following :

• Manage an ongoing caseload of homeless veteran clients.
• Providing intake on clients and updating their information as new details emerge.
• Presenting housing needs to DVS housing staff and external partners for assistance in finding appropriate housing.
• Working with clients through each step of the housing process including coordinating and attending interviews; acquiring and submitting the necessary applications, supporting financial documentation and forms; navigating the various rental subsidy and inspection processes; and coordinating with the landlords and shelters to ensure smooth moves.
• Working with interagency partners and providers to initiate contact with new clients and work as a team to bring each veteran through the housing process.
• Providing aftercare and support to Veterans housed for up to 22 months after placement.
• Offer cross-team support for client walk-ins and phone calls, logistical assistance for client move-in's and care.
• Assist the HSS unit in complying with office systems, procedures, and reporting requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.