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Mortgage Customer Service Representative

Mortgage Customer Service Representative

TEKsystemsDaytona Beach, FL, US
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Job Description

Job Description

Mortgage Customer Service Representative

HYBRID - Daytona Beach, FL 32114

Pay Rate :  $17 / hr (pay differential available to candidates bilingual in English / Spanish)

Anticipated Start Date :  10 / 29 / 2025

Final Interview Date :   10 / 16 / 2025 @ 2 : 30pm EST

3-4 Month Contract-to-Hire

Schedule :

Training Schedule is 9 : 30am to 6pm M-F

10 : 30am to 7pm or 11 : 30am - 8pm EST M-F after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

  • NO TIME OFF IN FIRST 6 WEEKS!

Responsibilities :

  • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
  • This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
  • Will receive questions from borrowers, insurance agents and financial institutions.
  • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
  • Majority of calls will be in regards to payment and / or coverage questions.
  • The CSR must be able to multi-task between various systems to research and document the phone calls.
  • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
  • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
  • MUST HAVE :

  • At least 1 year of recent customer service experience
  • Efficient in using a windows PC computer and navigating their software system
  • typing : at least 35 WPM
  • Good verbal and written communication skills
  • internet connection
  • will be required to work remote.
  • NO TIME OFF IN FIRST 4 WEEKS!
  • NICE TO HAVE :

  • 2+ years of call center experience
  • Insurance or mortgage experience
  • #eastpriority25

    Pay and Benefits

    The pay range for this position is $17.00 - $18.50 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    This is a hybrid position in Daytona Beach,FL 32114.

    Application Deadline

    This position is anticipated to close on Oct 17, 2025.

    h4>

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Customer Service Representative • Daytona Beach, FL, US

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