Senior IT Technician

👋 About Us

We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup in the restaurant space that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.

💼 About the Role

As a Senior IT Technician, you will play a critical role in ensuring the seamless integration and support of our payment platform within restaurant environments, while also handling broader IT technical tasks. This role is ideal for a technically versatile individual who thrives in a service-oriented environment and is adept at finding solutions independently. You will work closely with our Operational team, assisting them during onboarding phases, while also being the primary contact for internal IT topics and technical issues.

🔥 Key Responsibilities

• Handle technical onboarding tasks related to integrating our payment platform within restaurant environments and third-party systems
• Coordinate with technical stakeholders (internal and external) to configure networks, APIs, and devices for platform compatibility
• Manage internal and external IT infrastructures, including our MDM platform, network configurations, certificates renewals, and remote troubleshooting
• Provide support and perform log analysis for platform-related and IT-related incidents (Datadog, API logs, terminal / device logs)
• Maintain our POS labs, sandbox back-of-house environments, and hardware terminals
• Support and train the OPS team on IT and onboarding tooling and procedures
• Write internal and customer-facing documentation to ease onboarding and empower teams or merchants to self-troubleshoot
• Collaborate with engineering teams to help design and improve troubleshooting tools and automation systems (some merchant-facing)
• Participate in IT and infrastructure-related decision-making alongside product and engineering stakeholders

😊 About You

⛳️ Compensation, Perks & Benefits

Steps in our recruiting process :

Thank you for taking the time to apply, and looking forward to get to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)