Who We Are :
Our Values :
Track and report employee performance Ensure incoming phone calls are answered Ensure customer tickets are processed in a timely manner Resolve tier-3 borrower issues Oversee loan extension & draw process Compile and generate extension fee quotes, payoff and default statements Ensure proof of insurance is tracked and force placed insurance is applied when needed Ensure mortgage payments are received and documented properly Ensure monthly statements are sent to borrowers in a timely manner Requirements 3+ years of mortgage servicing experience 2+ years of management experience Experience with departmental cross training Hard money lending experience is a plus Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and / or relationships Advanced verbal and written communication skills Technically savvy with the ability to pick up new systems quickly Strong organizational, planning, and time management skills Advanced critical thinking and problem-solving skills Advanced skills interpreting, applying, and explaining written and oral regulations, and instructions Applicants must be a self-starter While At Dominion You Will Enjoy Paid Garage parking Company outings & social events Virtual events The ability to join various committees to help grow company culture Employee discount programs Growth Potential Health, Vision, & Dental 401k (after 1 year anniversary) 7 Paid Holidays Powered by JazzHR
Loan Servicing Manager • Baltimore, MD, US