Account Manager - SMB / MM

Job Description

Job Description

What is the purpose of this role?

The purpose of this role is to serve as a strategic link between clients and DOOR, ensuring that customer needs are understood, translated into action, and aligned with business outcomes. By driving retention, uncovering growth opportunities, and fostering collaboration across teams, the Account Manager helps clients realize the full value of DOOR’s platform while supporting the company’s long-term success.

What is the role?

The Account Manager will be responsible for managing and growing relationships with small-to-medium business (SMB) and mid-market (MM) clients. This role involves building long-term partnerships, driving customer satisfaction, ensuring successful product adoption, and identifying opportunities for expansion. The ideal candidate is proactive, customer-focused, and skilled at balancing both relationship management and revenue growth.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

• Client Relationship Management

Act as the primary point of contact for assigned SMB and mid-market accounts.

Drive account renewals and proactively mitigate churn risks.

Ensure clients achieve maximum value from products and services.

Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets.

Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts.

What do you bring to DOOR?

Key Competencies

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits :

DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.

We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.

We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.

We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.

DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.

We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.

Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.

Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means :

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers : Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR :

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