Vice President, DDRC Sales & Client Onboarding

Overview

The Vice President, DDRC Sales & Client Onboarding will drive growth and adoption of the American Arbitration Association's (AAA) Digital Dispute Resolution platform (DDRC), an AI-native solution launching in Q4 2025. This role collaborates with AAA’s Product, Business, Marketing, and Operations teams to pursue market opportunities, identify high-potential leads, build strategic partnerships, develop sales collateral, manage end-to-end sales cycles, and ensure seamless client onboarding.

Work Environment

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined by geographic location and includes a 20% incentive target.

Compensation

• New York, NY | San Francisco, CA : $185,000 to $200,000
• Boston, MA | Los Angeles, CA : $164,500 - $184,000
• Chicago, IL | Philadelphia, PA | San Diego, CA | Voorhees, NJ : $158,000 - $176,000
• Houston, TX | Johnston, RI | Minneapolis, MN : $151,000 - $169,000
• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA : $148,000 - $166,400
• Charlotte, NC | Miami, FL | San Antonio, TX : $140,000 - $157,000

Key Responsibilities

Qualifications

About AAA-ICDR

The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are leaders in arbitration, mediation, and online dispute resolution. We are evolving into a digital-first, solutions-driven organization while preserving the integrity of our legacy.

We offer a competitive compensation package and comprehensive benefits, including medical, dental, orthodontia, vision, student loan repayment, 403(b) with company match, pet insurance discounts, and generous paid time off. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or veteran status, in accordance with applicable laws.

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