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US Sales Support Manager
US Sales Support ManagerSanderson Design Group plc. • Teterboro, NJ, United States
US Sales Support Manager

US Sales Support Manager

Sanderson Design Group plc. • Teterboro, NJ, United States
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We have a fantastic opportunity to join Sanderson Design Group Inc as a Sales Support Manager, you'll be at the heart of our dynamic US team, passionate about delivering outstanding customer service and acting as the key connector between internal teams, the UK central office, and valued customers.

In this pivotal role, you'll provide expert support for sales initiatives, customer service, and office management, ensuring seamless communication and efficient processes. You'll play a vital part in enhancing team collaboration, supporting major projects, and making a real impact on customer satisfaction and team culture.

About us :

Sanderson Design Group is a luxury interior design house with a rich portfolio of brands including Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. These world-renowned brands, which design and produce fabric, wallpaper, and paint, are deeply rooted in British manufacture, with two factories within the Group, Anstey Wallpaper Company and Standfast & Barracks, producing all printed wallpaper and printed fabric for the brands. Our purpose as a Group is to ‘bring the beautiful into people’s homes and lives’. We are the proud owners of one of Europe’s most extensive design archives, with over 65,000 historical documents and artworks held in its archive at Voysey House, London, the Group’s HQ. We have a growing international licensing programme and an ambitious strategic global expansion plan for the US across our portfolio of brands.

RESPONSIBILITIES

Sales & Customer Service Support

  • Act as a primary liaison for the NJ office, supporting internal teams, the UK central office, and customers as needed.
  • Provide ongoing support to the SVP of Sales regarding the integration and coordination of HubSpot and Trade Hub across the national sales team.
  • Manage new account enquiries, collaborate with the SVP of Sales where appropriate, and handle account set up and customer correspondence.
  • Maintain accurate and up to date customer records in Mertex for reporting and marketing communications.
  • Set up and administer all book scheme parameters, including window dresser coordination.
  • Support the National Contracts Sales Manager by coordinating special orders, sampling, display materials, collection previews, data preparation and meeting materials.
  • Process and verify resales, allocate proforma invoices, manage commission and third-party billing, handle note replacements and distribute Net30 mailings and customer statements.

Administrative and Office Support

  • Diary management and executive support for the SVP of Sales, including coordinating team meetings and helping with expenses
  • Organise and deliver timely execution of working decks for key meetings (e.g. FOR, GLT and Sales Meetings).
  • Maintain postal equipment and ensure adequate stock of mailing and shipping supplies.
  • Manage incoming and outgoing mail; monitor and replenish office supplies across NJ, NYSR and Chicago offices.
  • Handle administration and support for Trade Login setup and user queries.
  • Coordinate logistics and provide administrative support for customer events, training courses and sales meetings.
  • Manage the distribution and organisation of order forms, pricing details and patterning information.
  • Drive team efficiency, coordinating shared responsibilities and office rota planning, identifying areas for process improvement

    • Internal Communications & Engagement

  • Proactively ensure that information flows seamlessly between all relevant teams, using clear and consistent messaging to keep everyone aligned with business objectives and project timelines.
  • Build and nurture strong, collaborative relationships with the sales team, customer service team and UK teams using confident and empowered communication to address needs, resolve issues, and drive shared success.
  • Lead the US Community group, coordinating team events and working with leaders to support greater collaboration and a positive team culture.

    • People Team Support

  • Maintain employee attendance records, holiday files and temporary staff timecards, liaise with staffing agencies as needed.
  • Assist with recruitment processes, including coordination of onboarding training, employee benefits (e.g. healthcare) and new hire documentation.

    • SKILLS & EXPERIENCE

  • Strong organisational skills with the ability to manage competing priorities and deadlines.
  • Exceptional written and verbal communication, with the ability to draft high-quality presentations and correspondence.
  • Confident user of Microsoft applications, including Word, Excel, PowerPoint and Teams.
  • Experience of Customer Services support, confident with making calls to customers and providing excellent customer experience
  • Understanding of Mertex ERP software ideal, or experience using similar software systems
  • Resilient, adaptable, and able to thrive in a fast-paced, high-pressure environment.
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    Manager Sales Support • Teterboro, NJ, United States